BELLA CASA is happy to offer a 30 day money back guarantee on all of our items should they be damaged in transit or arrive faulty. Simply return them for a replacement, store credit or refund.
Please choose your items carefully as we do not automatically accept refunds or exchanges if you simply change your mind or for an incorrect choice. Please contact one of our team via email to see whether you are eligible. If the customer service team accepts your request for a return or an exchange, we will gladly issue you with a credit note for the purchase price of the item only, or allow an exchange to the equal value of the original item. A shipping charge will need to be paid on all replacement items.
Damaged or Faulty Items
If your item(s) have arrived damaged, are faulty, not as described on our website or if it does not do what it is supposed to, you must contact our customer service department within 7 days of receiving the item(s) to notify us and arrange for a replacement to be shipped. The damaged/faulty item must be received by BELLA CASA in no later than 30 days from the date of delivery in order to take advantage of our Returns Policy.
You may choose between an exchange or refund. For items that cannot be replaced, a refund will be offered. Please note that original postage costs will not be reimbursed nor will return postage costs.
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by BELLA CASA.
How to Return Items
1. Contact the BELLA CASA Customer Service assistant by emailing us. A customer service representative will evaluate your return request, record all the necessary product return information.
2. Send your item to the return address provided, in its original packaging, with a note included stating your order number.
3. As soon as the return has been received, a replacement product will be shipped and you will be notified of the new shipping details via email, or we will contact you to confirm your store credit or refund.
You must contact our customer service team within 14 days of receiving your item(s) to notify us of any problems.
The return must be received by BELLA CASA within thirty (30) days of the item(s) being delivered to the recipient.
Replacement product will only be shipped after the faulty item has been received by Bella Casa Gifts Australia.
If you feel that your return falls outside of our policy, then please contact us on (08) 7230 5212 or simply send a email to email@example.com to discuss your requirements with one of our customer service team members.